Privacy Policy
Effective Date: July 13, 2026
At Pheromone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit or make a purchase through our website, https://pheromones.co.in (“Website”).
By using our Website, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
When you use our Website, we may collect the following information:
Full name
Mobile number
Email address
Billing and shipping address
Order and purchase history
IP address, browser type, device information, and website usage data
Any information you voluntarily provide through contact forms, customer support, or product reviews
We do not collect or store your debit card, credit card, UPI PIN, CVV, net banking credentials, or other sensitive payment information. Payments are securely processed through authorized third-party payment gateways.
How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Respond to your inquiries
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Comply with applicable legal and regulatory requirements
Send promotional offers and newsletters only if you have chosen to receive them
You may unsubscribe from promotional communications at any time.
Cookies
Our Website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website performance.
You can disable cookies through your browser settings; however, some features of the Website may not function properly.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties when necessary, including:
Payment gateway providers
Courier and logistics partners
Technology and hosting service providers
Customer support providers
Government or regulatory authorities when required by law
These service providers are permitted to use your information only for providing services on our behalf.
Data Security
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
Complete your orders
Provide customer support
Maintain business records
Comply with legal, tax, and regulatory obligations
Resolve disputes and prevent fraud
Once no longer required, your information is securely deleted or anonymized where reasonably possible.
Your Rights
You may contact us at any time to:
Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your personal information, subject to applicable legal requirements
Opt out of marketing communications
Certain information may be retained where required by law or for legitimate business purposes.
Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The updated version will be posted on this page with the revised Effective Date. Continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:
Pheromone
Owner: Souptik Mandal
Email: pheromone.perfum.999@gmail.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)